Customer Service Policy

Policy Overview & Applicable Scope

This Customer Service Policy formulates unified and standardized service specifications for all pre-sales consultation, order processing, logistics coordination, and after-sales support. It applies equally to all global customers to ensure fair, transparent, and professional cross-border service experience.

Professional Pre-Sales Consulting Service

We provide comprehensive pre-purchase guidance covering style selection, size matching, custom fitting solutions, fabric characteristics, scenario adaptation, and dress maintenance skills. Our team offers targeted suggestions to help customers confirm the most suitable outfit for their occasions.

Standard Order Processing Rules

All successfully paid orders will enter standardized processing procedures. Our team completes order verification, dress quality inspection, detailed checking, and professional packaging within 1 to 3 business days to ensure intact and flawless products before shipment.

Unified Global Delivery Standard

We adopt a unified global delivery cycle for all cross-border orders. The estimated delivery time for all regions is 6 to 12 business days. No expedited shipping service is provided, ensuring consistent logistics treatment for every global customer.

Global Free Shipping Benefit

All products on the website enjoy permanent free worldwide shipping with no minimum order threshold. No shipping fees, handling fees, or regional surcharges will be generated during checkout. All transactions are uniformly settled in US dollars.

60-Day Universal Return Service

We provide a 60-day official return window for all orders. Customers can initiate return applications within the valid period for product quality problems, transportation damage, shipping errors, and other non-human-caused abnormal conditions.

Fixed Refund Processing Cycle

After returned products are received and pass official warehouse inspection, all refund review and financial procedures will be completed within 5 to 10 business days. Refunds will be returned in the original USD payment amount to the customer’s original payment channel.

Equal & Fair Service Principles

All customer inquiries, order problems, and after-sales applications are treated equally regardless of order amount, purchasing region, or customer identity. Every case is reviewed objectively in accordance with official policies without discriminatory processing.

Continuous Service Optimization Mechanism

We continuously optimize service processes based on global user feedback and international e-commerce standards. We improve consultation accuracy, logistics tracking efficiency, and after-sales response speed to upgrade overall shopping satisfaction.

Core Service Tenet

We adhere to sincere, patient, and professional service attitudes, focusing on solving practical problems for customers. Our goal is to provide reassuring and warm one-stop service for every customer purchasing occasion dresses.